Privacy Policy
Your privacy is important to us. Learn how we protect your information.
1. Introduction
Lucia Printing & Advertising ("Lucia Printing," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number
- Business Information: Company name, job title
- Order Information: Design files, order specifications, delivery address
- Communication: Messages, feedback, inquiries you send to us
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address
2.3 How We Collect Information
We collect information through:
- Contact forms on our website
- Order placement (online, phone, or in-person)
- Newsletter signup
- Feedback and testimonial submissions
- Direct communication (email, phone, Telegram)
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: Processing orders, providing quotes, delivering products
- Communication: Responding to inquiries, sending order updates
- Marketing: Sending newsletters and promotional offers (with consent)
- Improvement: Analyzing website usage to improve our services
- Legal Compliance: Meeting legal and regulatory obligations
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems
- Encrypted communications where possible
- Limited access to personal data by authorized personnel only
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Retention periods:
- Order records: 7 years (tax/accounting requirements)
- Customer communications: 2 years after last interaction
- Marketing emails: Until you unsubscribe
- Website analytics: 26 months
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Objection: Object to processing of your data for marketing
- Withdrawal: Withdraw consent at any time
To exercise these rights, please contact us using the information in Section 11.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
10. Policy Changes
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting. We will notify you of material changes via email or website announcement.
11. Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Gerji Mebrat Haile, Addis Ababa, Ethiopia
+251 939 604 444
info@luciaprinting.com
Mon-Sat: 8:30 AM - 11:00 PM