Frequently Asked Questions

We offer a comprehensive range of printing services including DTF printing, t-shirt printing, large format banners, custom stickers, vehicle wraps, business cards, mug printing, laser engraving, and graphic design services. Visit our Services page for the full list.

Our office is located at Gerji Mebrat Haile, Addis Ababa, Ethiopia. You can find us on Google Maps or call us for directions.

We are open Monday through Saturday from 8:30 AM to 11:00 PM. We are closed on Sundays.

Yes! Our professional graphic designers can help create or refine your designs. We can work from your ideas, sketches, or existing artwork to create print-ready files.

Our team is fluent in both English and Amharic. We can accommodate both languages for designs and communication.

You can place an order through our website, via phone (+251 939 604 444), email (info@luciaprinting.com), Telegram, or by visiting our office in person.

Minimum order quantities vary by service. DTF printing has no minimum (1 piece), while screen printing typically requires 24+ pieces. Check individual service pages for specific minimums.

Prices vary depending on the service, quantity, materials, and complexity. You can find starting prices on each service page. For an exact quote, contact us with your project details.

Yes! We offer significant discounts for bulk orders. We also have a 50% partnership discount for advertising agencies, print houses, and organizations that bring consistent bulk work.

We accept cash, mobile money transfers (Telebirr, CBE Birr), and bank transfers. Payment terms can be discussed for large or recurring orders.

We accept AI, PSD, PDF, PNG, JPG, EPS, SVG, and CDR files. For best results, we recommend vector files (AI, EPS, PDF) at 300 DPI or higher.

For best print quality, we recommend images at 300 DPI at the actual print size. Low-resolution images may appear pixelated when printed.

Yes, but please be aware of copyright restrictions. We can only print images that you own or have permission to use. Low-resolution web images may not print clearly.

Yes! We can provide templates for most of our products. Contact us with your requirements and we'll send you the appropriate template.

Absolutely! We provide digital proofs for approval before starting production. This ensures you're completely satisfied with the design before we print.

DTF (Direct to Film) is a printing method where designs are printed onto a special film, coated with adhesive powder, and then heat-pressed onto fabric. It works on almost any material and produces vibrant, durable prints.

DTF works on cotton, polyester, blends, nylon, leather, denim, canvas, and many other fabrics. It's one of the most versatile printing methods available.

DTF prints are extremely durable and can withstand 50+ washes without fading or cracking when properly cared for. We recommend washing inside out in cold water.

Yes! DTF printing works perfectly on any color, including black. We use a white underbase to ensure vibrant colors on dark fabrics.

Standard turnaround times range from 1-7 days depending on the service and quantity. DTF and banner printing can be as fast as 1-2 days. Large or complex orders may take longer.

Yes! We offer rush printing for urgent orders. Additional fees may apply. Please contact us directly for emergency printing needs.

Yes, we can arrange delivery within Addis Ababa and to other locations. Delivery costs vary by location and order size. You can also pick up your order from our office.

Your satisfaction is 100% guaranteed. If you're not happy with the quality, we'll reprint your order at no additional cost. Please inspect your order upon receipt and report any issues within 48 hours.

Yes! We partner with advertising agencies, print houses, and organizations. We offer special partnership pricing and dedicated account management. Contact us to discuss a partnership.

We offer up to 50% discount for partners who bring consistent bulk work. This includes priority turnaround, dedicated support, and premium quality guarantee.

Absolutely! We have the capacity to handle large volume orders. Our equipment and team can scale to meet your needs, whether it's 100 or 10,000 pieces.

Yes, we offer white-label printing services for agencies and resellers. We can print your orders without our branding, allowing you to serve your clients seamlessly.